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Health plans, Health insurers, HMOs |
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Attn:
Consumer Complaint Investigation
1-800-492-6116
(toll free) 1-800-735-2258
(TTY) Fax:
410-468-2270 or 410-468-2260 life and health/appeals and
grievance http://www.mdinsurance.state.md.us
Comments: To
file a general
complaint about
Health plans, insurers and HMOs, consumers should contact the Maryland Insurance
Administration. All complaints must be sent in writing, and include
·
consumer’s name, ·
name of person on
policy, ·
mailing address, ·
day phone name, ·
name and phone of
physician, ·
insurance company, ·
policy number, and ·
documentation
pertaining to the problem. A
MIA investigator will acknowledge receipt of the consumer’s request,
obtain details for review and provide the consumer with a written response
from unit when available. Under Maryland law, consumers can appeal decisions made by insurers who deny medically necessary care. The Maryland Insurance Administration can order insurers to provide medically necessary coverage. Click
here to find out how to appeal!
Office
of http://www.dhmh.state.md.us/ohcq/
Comments:
To
file a quality of care complaint
concerning an HMO,
consumers should contact the Office of Health Care Quality, which
investigates quality of care complaints.
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