Sample Complaint Letter

(Date)

(Your Address)

(Name of Contact Person, if available)

(Title, if available)

(Company Name)

(Consumer Complaint Division, if you have no contact person)

(Street Address)

Dear (Contact Person):

Re: (account number, if applicable)

On (date), I (bought, leased, rented, or had repaired) a (name of the product with serial or model number or service performed) at (location).

Unfortunately, your product (or service) has not performed well (or the service was inadequate). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented at the time of sale, etc.).

To resolve the problem, I would appreciate your (describe the specific action you want - money refunded, charge card credit refunded, repair, exchange, etc.). Enclosed are copies (do not send originals) of my records (include receipts, guarantees, warranties, cancelled checks, contracts, model and serial numbers, and any other documents).

I look forward to your reply and resolution to my problem, and will wait until (set a time limit - usually ten working days is sufficient) before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the above address or by telephone at (home and/or office number with area codes).

Sincerely,

(Your name)

Enclosure(s)- (list documents included)

cc: (reference anyone to whom you are sending a copy of this letter, e.g. product manufacturer)