Banks and Financial Institutions

 

Office of the Commissioner of Financial Regulation 

for the State of Maryland

Division of Financial Regulation

Complaint Unit

500 North Calvert Street Room 402

Baltimore, MD 21202

(410) 230-6100

410-333-0475 fax

e-mail:dfrcomplaint@dllr.state.md.us

http://www.dllr.state.md.us/finance/

 

Comments: The Division of Financial Regulation provides a forum for the resolution of consumer complaints. When you mail a complete description of your complaint, be sure to include all supporting documentation. Someone from the complaint unit will contact you when your complaint is received.  

 

Board of Governors of the Federal Reserve System

Division of Consumer and Community Affairs

20^th and C Streets, NW

Washington, DC 20551

(202) 452—3693

http://www.federalreserve.gov/pubs/complaints/ 

        

Comments: The Federal Reserve Board will also investigate complaints against state chartered banks. The FRB investigates unfair or deceptive practices and anything which may be a violation of Federal Law. The FRB reminds consumers that contacting the bank managers and other representatives of their bank is the best first step to resolving complaints.

 

 

A Special Note on Banks

 

Federally/nationally chartered Banks are not under Maryland jurisdiction.

If your bank is nationally chartered usually the words “Federal” or “National” will be part of the name or the initials NA or FSB will appear in the name. If your bank is nationally chartered, your complaint must be filed with the appropriate federal agency.