Automobiles  

 

Automobile Repair Complaints

                       

               Consumer Protection Division
                        Office of the Attorney General
                        200 St. Paul Place, 16th Floor
                         Baltimore, MD 21202
                        Phone: (410) 576-6550

                                     1-888-743-0023
                        Complaint hotline: (410) 528-8662

                                                           http://www.oag.state.md.us/consumer/edge77.htm.  
                       

Comments: Complaints about automobile repairs or service can be directed to the Office of the Attorney General. Tips about your rights as a Maryland consumer buying automobile repairs can be found at the Attorney General's website. The Office of the Attorney General has branch offices in Western Maryland, Southern Maryland and on the Eastern Shore. Contact information for branch offices is available at http://www.oag.state.md.us/Consumer/offices.htm.  

 

 

Howard County Office of Consumer Affairs

6751 Colonial Gateway Drive

Columbia, MD 21046

Phone: (410) 313-6420  

Link to website

 

 

Montgomery County Division of Consumer Affairs

100 Maryland Avenue, Suite 330

Rockville, MD 20850

Attn: New Complaint Department

Phone: (240) 777-3636

Link to website

 

Comments: Both Howard and Montgomery County have Consumer Affairs Divisions which accept and try to resolve complaints from county residents or from any consumers who have complaints about businesses in their jurisdictions. They will also provide information about local businesses.  

 

New Car Complaints/ Lemon Law

Consumer Protection Division
Office of the Attorney General

     see address above

Comments: If your new car (under 15 months and 15,000 miles) has had severe problems, it may be considered a “lemon” under Maryland law. To find out if you are entitled to protection under the Maryland’s Lemon Law find more information at: http://www.oag.state.md.us/Consumer/lemon.htm, or contact the Office of the Attorney General.  

 

Center for Auto Safety

1825 Connecticut Ave, NW, Suite 330

Washington , DC 20009-5708

Phone: (202) 328-7700

http://www.autosafety.org

Comments: The Center for Auto Safety offers consumers advice on using state lemon laws, and provides a national complaint database. All information you submit to the Center for Auto Safety, (except your e-mail address), is made part of their public complaint database maintained on their website. The database is used to generate recalls and other remedies for all consumers with similar problems.      

 

Howard County Office of Consumer Affairs  

     see address above

 

Montgomery County Division of Consumer Affairs

     see address above

Comments: Both Howard and Montgomery County have Consumer Affairs Divisions which accept and try to resolve complaints from county residents or from any consumers who have complaints about businesses in their jurisdictions. They will also provide information about local businesses.  

 

 Consumers may also make complaints concerning repairs or new car problems to the Better Business Bureau. For BBB information, see our General Consumer Complaint section.

 

Automobile Defects

U.S. Department of Transportation
National Highway Traffic Safety Administration
Office of Defects Investigation
NSA-10.01, 400 7th Street SW
Washington, DC 20590
Phone: 1-888-327-4236

Fax: (202) 366-7882
http://www-odi.nhtsa.dot.gov/ivoq/ 

 

 

Comments: The National Highway Traffic Safety Administration (NHTSA) collects data about safety related defects in automobiles.  NHTSA does not need to receive a certain number of complaints before investigating a problem. Individual problems can be examined by NHTSA's engineers. If a safety-related defect exists in a motor vehicle or item of motor vehicle equipment, the manufacturer must fix it at no cost to the owner. Your complaint is the first step in the process. Consumers can also search NHTSA's database to find safety related defects and recalls. 

 

 

 

Center for Auto Safety

     see address above

Comments: The Center for Auto Safety offers consumers advice on using state lemon laws, and provides a national complaint database. All information you submit to the Center for Auto Safety, (except your e-mail address), is made part of their public complaint database maintained on their website. The database is used to generate recalls and other remedies for all consumers with similar problems.

 

Maryland Car Dealership Complaints

Maryland Motor Vehicle Administration

Consumer Services

6601 Ritchie Highway, N.E., Room 53

Glen Burnie, MD 20162

Phone: 410-768-753   

no website available

 

Comments: For complaints or questions concerning Maryland car dealerships, consumers can call the Maryland MVA Business Licensing and Consumer Services Division. The MVA licenses automobile dealers and manufacturers, and can help consumers iron out difficulties that they may have with their dealership and/or manufacturer in honoring their car warranty.

Howard County Office of Consumer Affairs  

     see address above

 

Montgomery County Division of Consumer Affairs

     see address above

Comments: Both Howard and Montgomery County have Consumer Affairs Divisions which accept and try to resolve complaints from county residents or from any consumers who have complaints about businesses in their jurisdictions. They will also provide information about local businesses.